Transparency is key.
At Random Strangers Chat, we strive to provide the best experience for all of our users. However, due to the nature of certain features, such as filters (e.g., gender, location, etc.) in text chat, results may not always be 100% accurate. Please note that we do not guarantee filter accuracy, and we do not offer refunds for any mismatches or inaccuracies related to filters.
Our main priority is ensuring that you’re satisfied with our service. While we stand behind the quality of our digital products and subscriptions, we understand that issues may arise from time to time. If you encounter any problems, we are committed to resolving them as quickly as possible. To request a refund, please contact us at info@randomstrangerschat.com. We will review each case individually and work towards an appropriate solution. However, we do not tolerate attempts to misuse our system or mistreat our staff. Any accounts found engaging in such behavior may be banned, along with any linked accounts.
We process all payments, including one-time purchases and subscriptions, through Lemonsqueezy. If you experience issues with a purchase, suspect fraudulent activity, or believe a purchase was made without your authorization, please reach out to us immediately at info@randomstrangerschat.com. We will address the issue and provide a refund where applicable. Potential Refund Reasons: Fraudulent or unauthorized payments (proof required). Delivery issues with purchased digital goods or subscription benefits. Payments made without the cardholder’s permission. Any other issues that may reasonably justify a refund.
Before initiating a chargeback, we ask that you first reach out to us to resolve the issue. We are here to help, and attempting a chargeback without prior communication may result in the banning of your account and any associated accounts. We take chargebacks very seriously and will vigorously contest any unauthorized chargebacks to protect our services and our users.
Our refund terms are subject to change, and we recommend that you periodically review this policy for any updates..